Refund Policy

Price note: The Agent Skills Starter Pack is $49 once. This price does not alter this policy's refund conditions.

Effective date:

The guarantee

thefiredev-cloud stands behind delivery of the Agent Skills Starter Pack. Allow up to two business days after Stripe confirms payment. Kodros emails the current pack to the purchase email. You get a working copy of every file listed on the Skills sales page, or Kodros refunds the purchase through Stripe.

What is covered

  • Stripe reports the purchase as paid, but Kodros cannot deliver the pack.
  • The archive will not open and Kodros cannot replace it with a working one.
  • The pack materially omits listed files and Kodros cannot correct it.

Kodros may first resend the archive, fix the email after verification, replace a damaged archive or send the missing files.

What is not covered

This is a delivery guarantee, not a trial or a promise of results. It does not cover:

  • A change of mind after a working pack is delivered.
  • Fit with a particular model, agent, editor, vault or third-party tool.
  • Customization, installation, migration or integration work.
  • Ongoing support, updates, consulting or monitoring.
  • The Kodros iPhone app, a public TestFlight beta that is not part of the purchase.
  • Revenue, productivity, compliance, security or other business outcomes.

Separate written agreements for Kodros installs or other services have their own payment and refund terms.

Request help

Within 14 calendar days of payment, email contact@meshvault.ai from your checkout address. Include the purchase email, the rough purchase date, the Stripe receipt or transaction reference if you have it, and what failed. Never email a card number, bank account number, password or other full payment credential.

How we resolve requests

Kodros checks the Stripe status and the delivery record. If a working delivery satisfies the guarantee, Kodros sends it. If not, Kodros refunds through Stripe to the original payment method. Stripe, your payment method and your bank control when the refund appears, so Kodros cannot promise a posting time.

After a refund

A refund ends the internal-use license. The purchaser must stop using and delete the pack and adapted copies, and keeps ownership of original business content and outputs made before the refund.

Legal rights

This policy does not limit any refund, cancellation or consumer right the law does not let Kodros waive. Where a non-waivable rule conflicts with this policy, that rule controls. Other terms are in the Purchase Terms.

Contact

thefiredev-cloud handles delivery and refund requests: contact@meshvault.ai · Orange County, California.